Support

How do I diagnose a problem?

Open NestScout, tap the mic or camera, and describe or show what’s happening. The AI walks you toward the likely cause and whether it’s a DIY fix or a Pro job.

Is NestScout free?

Every feature is free — AI diagnosis, your vault and Home Folder, reminders, warranty tracking, your Ownership Journey, tax records, Home Reserve and the marketplace. Paid plans only change how much you use: document storage, how many homes you look after, and how many people share the account. Free includes 10 AI diagnoses a month (3 a day); past that a scan joins a queue rather than being refused.

How do I manage or cancel a paid plan?

Plus and Family are billed through the App Store or Google Play. Manage or cancel it in your device’s subscription settings (App Store account → Subscriptions, or Google Play → Payments & subscriptions). Deleting the app does not cancel a subscription.

How do I delete my account?

In the app, go to Settings → Privacy → Delete my account. This permanently removes your account and associated data.

Where are you available?

NestScout is launching in Columbus, Ohio, with more cities to follow.

Is the AI always right?

No — AI guidance can be wrong and isn’t a substitute for a licensed professional. For anything involving safety (gas, electrical, plumbing, structural, heights), consult a Pro.